It has been almost 3 months since I have started the craziness of the Cornell Queens MBA program. I have completed 4 classes. I will be taking a final this Saturday in another. So by the end of this week, about 20% of the course work will be completed.
I have lost some sleep but together with the team I am getting through.
Thursday, September 6, 2012
Monday, June 25, 2012
United -- It only took 48 hours. CQEMBA starting to get interesting
Good news today. 48 hours and I finally got my bags from United Airlines to arrive in ITH.... Thankfully I am still at my original location for a few more days. I can finally change my pants!! But, United, don't think that this is over. I still have some questions for you and I am thinking at least some compensation for my troubles.
Not like it was not already interesting enough, but today, day 2, it is time to put the "rubber to the road" at the Cornell Queen EMBA program. I thought that I was going to be concerned with the amount of work before the start the of the program, now that I have a couple days in the program, I am finding that my fears are/will become reality. But, with the foundation of the High Performance Teams course, I believe that I (and the team) start to have some real tangible tools to make it through and succeed.
Not like it was not already interesting enough, but today, day 2, it is time to put the "rubber to the road" at the Cornell Queen EMBA program. I thought that I was going to be concerned with the amount of work before the start the of the program, now that I have a couple days in the program, I am finding that my fears are/will become reality. But, with the foundation of the High Performance Teams course, I believe that I (and the team) start to have some real tangible tools to make it through and succeed.
Sunday, June 24, 2012
United Airlines..... My patience is running thin
So, I have been in Ithaca, NY at Cornell University for 36 hours and I have still yet to receive my bag. My patience is running very thin. The worst is that I saw the bags on the luggage tram that in Newark, NJ that was turned away because the small plane was full with the weight of the other baggage. Because when we landed in Ithaca and 1/3 of the passengers didn't get their bags, I can only assume that this is either a common problem or that there were other bags that United Airlines were sending on the flight that bumped my bags.
I realize that there was weather in the area that caused many delays, but the lack of customer communications really bothers me. Several of the people that I am traveling with have called and are not getting any good information.
So what I have I done so far??? Well, I had to go to Target to buy some under garments and some other essentials that is now totally $80.00 this is plus the $25.00 baggage tax (sorry fee). So I am out $105.00 so far and I don't know when my bags are arriving. I am still wearing the same pants that I have had since Friday morning.
An irony of all this is that I am here at Cornell University for an EMBA program. I believe that I am living a case study on lack of communication and understanding the customers.
I fly United out of loyalty. So far this incident does not provide me confidence and starts to question my loyalty. What can United do to help repair that confidence and build back my loyalty?
United -- You have to start to wake up.
I realize that there was weather in the area that caused many delays, but the lack of customer communications really bothers me. Several of the people that I am traveling with have called and are not getting any good information.
So what I have I done so far??? Well, I had to go to Target to buy some under garments and some other essentials that is now totally $80.00 this is plus the $25.00 baggage tax (sorry fee). So I am out $105.00 so far and I don't know when my bags are arriving. I am still wearing the same pants that I have had since Friday morning.
An irony of all this is that I am here at Cornell University for an EMBA program. I believe that I am living a case study on lack of communication and understanding the customers.
I fly United out of loyalty. So far this incident does not provide me confidence and starts to question my loyalty. What can United do to help repair that confidence and build back my loyalty?
United -- You have to start to wake up.
Monday, April 30, 2012
The Power of Thank You
Everyone knows the power of 'Thank you' or if you don't you should. Two words that at the right moment can mean so much. At my work, the organization provides employee recognitions to employees from other employees, but sometimes a simple hand written thank you card will do. I got one such card today. It was better than any other company sponsored program yet it was so simple.
It reminded me to make sure to thank people for a job well done. While I believe I do a pretty good job at it already, I am going to double my effort and make sure that I spread the power of thank you. And, when the situation warranted, I will sit down and hand write a thank you card.
It reminded me to make sure to thank people for a job well done. While I believe I do a pretty good job at it already, I am going to double my effort and make sure that I spread the power of thank you. And, when the situation warranted, I will sit down and hand write a thank you card.
Sunday, April 15, 2012
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